airasia refund issues

Credit card I will never book any flight with them anymore. I have been waiting on my refund for 2 years. Its been 6 months. You can read the full FAQ on the AirAsia X Travel voucher here. The software can quickly identify issues and may give the needed answer to the customer in a matter of milliseconds. Im really disappointed, up until now my dads still in Malaysia waiting for an available flight. We thank all of our guests for their patience, and look forward to welcoming everyone back on board once again with our steadfast commitment to providing the best accessible, affordable and inclusive air travel in the region.. During March of 2012, Air Asia has decided to scrap the long-haul . "The problem child is AAX and while air . Your Credit will expire 2 years from the date you received it. Unable to reach anyone, Desired outcome: I complained but no help whatsoever. Horrible!!!!!! Read the reminders that AVA will share. Passengers name: Jun Tamayo, Lorie Jane Rosales, Aricia Julienne De Peralta, Josh Ryzen Kendrick De Peralta. Rohana and her family did not fall under any exempted category. Essay, Pages 3 (570 words) Views. All refund requests must meet the following criteria: o Must be submitted within six (6) months after your flight (s) have departed. I hope that your father will find an available flight the soonest. Hi! I bought an Air Asia flight ticket directly on the Air Asia web. Or is the status still in process? Desired outcome: Until the proposal is approved by the scheme creditors and sanctioned by the court, AirAsia X Berhad (D7) is unable to fly or operate business as usual and during this time, we are also not able to provide any refunds, credit accounts or move flights for guests (these being your Guest Entitlements). Author Cant seem to find out how to get my refund :(. The restructuring exercise requires us to review every aspect of our operations in order to put in place a number of measures to ensure the airline can recover faster when international borders reopen and travel restrictions ease. Regards Refund of money & compensation of the emotional impact this has had. However, there are instances when you will be able to get a refund. Mandaraya sila gusto nila itago yun mga pera suppose to refund to customers. Log in Answer You will get a refund confirmation email within 48 hours and it will be reflected in your bank account 7-14 working days. Subscribe on Youtube! So sad. Im having the same problem now and AVA is so Dear officer, That essentially. "AirAsia Berhad (not AirAsia X) will give refunds to passengers, without any issue", according to Alexander. They defraud their customers. It does not take days or weeks to receive the refund lol. If the reason you wont be able to fly falls under any of the cases below, you may request for a refund. They probably never wanted to actually refund it. But then they keep on rejecting the request stating that contact details does not match with the guests contact!! Flight details were Wed, 11 Nov 2020 QZ 545 from PERTH to DENPASAR Give our money back. Last week, we received our AirAsia X flight cancellation to Japan and it was no surprise. AirAsia X is facing severe liquidity constraints. It has also attained the tittle of Asia's Best and World's Best Low Cost Airline by Skytrax for six consecutive years from 2009 until 2014. Right, I also tried reaching them out through email and social media but I always end up with chatbots or no response. Dont use airasia ever, they are stealers!!! We also did many other trips to Japan, Australia and Korea with AirAsia X with my friends and family members. is there anything more I can do? When I try to make a booking in Jan 3, 2023 , noticed all my point has expired . Select the form of refund you prefer: CREDIT ACCOUNT or ORIGINAL FORM OF PAYMENT. We ask them politely to consider but he gave us hard time. Submit a complaint and get your issue resolved. hello.. Hope this helps us all. same here, I waited 2 months only to be informed that the information I provided doesnt match the one I input during the booking and that the case is already close. Betak, who planned to visit the area around Mount Kinabalu, Southeast Asias highest peak, with her family in October 2021, said the airlines automated online customer service only offered her the option of travelling on different dates. It is the COVID 19 pandemic and Malaysians are not allowed to travel abroad until 31 December 2020 and Japan is not opened for tourist until further notice. Its been 14 months. The Malaysian Aviation Commission (MAVCOM), however, urged the airline to reimburse customers for tickets purchased whilethreatening to exercise its powers under the Malaysian Aviation Commission Act 2015. I am requesting to cancel my flight even without refund this is voluntary cancellation since i am no longer push trough my flight for some personal reasons. I hate to wait 9months and until now you did not REFUND ME!. There were around 59 baggage that still in chennai. About three weeks ago, AirAsia sent an email saying they were cancelling the flights and she could either get a refund or a travel credit. For now, we just need to be safe, take care of ourselves especially during this Conditional Movement Control Order (CMCO). . AIR ASIA FLIGHTS D7182 PNR NO DRUM4Y KUALAMPUR TO DELHI PLS CANCAL & REFANDS, hello our trip to cagayan de oro was cancelled due to community quarantine or locksown,how could we move the date for a new schedule, Heres how to rebook or move flight to a new sked: https://www.thepoortraveler.net/2020/03/rebooking-airasia-flight/. Keep track with all the luggage and there should be any missing items in my luggage0123508840 called to this number, Airasia confirm 3 years valid Credit refund but expire before due date, Please refund in cash or refund by air tickets to my destination, slow refund, bad customer service, low credibility, Regardin missing reservation Q9YS6X Reference 10004134823, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Tap on the floating AVA button on the lower right corner of your screen. I have the same issue but the status is still in process. Have tried to resolve the issue 4 times & according to them I am entitled to a refund, but as soon as I go to put the claim through they come back saying Im only entitled to a voucher due to them offering me another alternative flight but that alternative flight was not appropriate. Hello po! - NSTP file pic. All Rights Reserved. Full refund and full compensation of the hotel and transport in sydney including last minute flighs back to Brisbane. Airasia brought forward the flight to a time which I couldn't make due to my flight arriving later than the rescheduled time. Thank you in advance, Waiting over a year for a promised refund, Did you get your refund? Were travelling with my mom who had a heart surgery. Air asia are impossible to contact in any way. Same reply all over again stating that Refund is in Process. Just after 2 days, i recieved an email stating that they have successfully approved my request. Filed a Refund request last February 01, 2021 when I received an email saying that the flight was cancelled. I purchased tickets January 2019 from Manila to Cebu and back. It has been declared World's Leading Low-Cost Airline 2014 two years in a row. Dont even dare to purchase from them again . Air Asia. Go to the Chats tab. Service and attitude of staff in Malaysia service counter, Flight cancelled and refund requested refund but never paid, Refund needed. Is there any way that i could transfer it to my Debit Card? 0 Kunden folgen diesem. I need a confirmation email of my cancellation request. my roundtrip flight was rescheduled, pwede kayang i- refund yung isang flight lang? Your system sucks just return our money. Gusto ko rebook Kaso wlang email na dumating sakun Hi i want a full refund of my back and fort flight to puerto princesa, Hi, I refunded my canceled flight and I chose it to be refunded to my credit account instead of original form of payment. TERMS OF USE & You clearly have not gone through this process yourself. Is this your company? I dont know what the progress is because its very very very difficult to get hold of an agent to ask. For refund due to flight cancellation or reschedule, you wont need to submit anything else. Are you both still waiting for your refunds? Two years later, she says she is still waiting for her money back. should not pay AA / or reclaim the money from them. Return 29th March, 2020. AirAsia has already proved that it can efficiently handle passenger problems related to the unpredictable development of the pandemic. I gave them all of my bank information. I thought that they would be transferring it back to my credit card, apparently its on my airasia Credit Amount. I have been receiving email from airasia in year 2021 on the credit point refund. or do I need to check-in to be able to request a refund? +[protected]. Realising the mistake after receiving the flight confirmation at 12:51am, I called Expedias Customer Service. They closed the case without further explanation. But months after the low-cost carrier resumed flights following the lifting of interstate and international border restrictions for Malaysians in October, hundreds of customers have taken to social media to complain of poor customer service and long waits for refunds. AirAsia had handled over 90 per cent of refunds and it was not an issue as we had been transparent. Bulok na airline yan. It is now May 2022, still In progress. I just tried 4hrs yesterday. Id like to have someone to please review the performance of this guy. its very disappointing about air asia . Its the code with 6 letters. Now, wheres my money?!!! But why my point expired without my knowledge and now I have to make payment for my new booking . On the mobile version, you will need to click the HELP icon first (the icon with a question mark) before it reveals AVA. In Malaysia for example, our current refund progress is only left with 0.03 percent of the refund requests we received and we are looking forward to completing the refunds exercise for all outstanding queries within the next few months, the spokesperson said, adding that the past two years had been the most challenging in the history of commercial aviation. Did you get your refund in your credit card? Here is my booking number RQ3RVR. No progress and cant even hold a person who can give a solid answer. My understanding is that you should contact your credit card company. Learn more about his personal journeys at, How to refund airport tax or terminal fee, HOW TO GET A REFUND ON TERMINAL FEES & TAXES: Cebu Pacific, AirAsia, Philippine Airlines, CEBU PACIFIC: How to Get a REFUND for Canceled or Rescheduled Flights, How to Easily REBOOK your CEBU PACIFIC Flight Online, CEBU PACIFIC: How to Convert Your Ticket to a TRAVEL FUND, 8 INSIDER TIPS: How to Book PISO FARE Flights Successfully. Its been TEN months..I havent received my money. Looking for answer as well. Passengers name: Belono/ Kristen Anne, Belono, Alyssa Mari, Belono Alexis Maica Desired outcome: A British Airways customer has taken the airline to court as they refused to refund the customer in cash for a canceled flight after a customer service voucher was issued during the pandemic.. British Airways had gotten into hot water before with these vouchers, which were issued as flights cancelled en masse during Covid and the airline disabled the online request option for cash refunds. Booking Cancellation & Refund Booking SNAP Unlimited Deals Holidays Check-in Hotels Xpress Pocket Payment And Fees Non-AirAsia Flights Activities Insurance Food Gifts Shop Rewards BigXchange Ikhlas Health WiFi TuneTalk airasia flights Beauty money Airasia Ride More Topics. Rohana Betak, 60, said she requested a refund of 4,000 Malaysian ringgit ($911) after the airline cancelled her flights between Senai and Kota Kinabalu, the capital of Sabah state, following the introduction of a nationwide lockdown in March 2020. Air Asia refund - More question. Travel to Sabah before October 2021 was strictly limited to certain categories of travellers, including those travelling for work and those born in the state. I always choose the original form of payment. Sobrang hassle ang refund process ng Air Asia. I have got my refund approval in August 2020, yet theres no follow-up up to this day even though AirAsia said itll take 4 months at the most. Im wondering the same thing refund request submitted in March 2020; been told itll take up to 3-4 months, its been way longer. And i must say talking to that AVA is absolutely useless . Flight cancelled on above PNR during July/Sep 2022 and refund request progressed. I tried the AVA live chat but it is not helpful at all. Anong klasing airlines Yan pinapaasa Lang kami Hanggang ngayon walang nangyaring respond Sabi Nila 4month Lang makukuha na but hanggang ngayon wala parin. Thank you! Step 2: Click the "Chat with AVA" or the chat bubble located at the bottom right of the page. As we could not make this additional payment, being in a remote location, we were forced to make fresh booking and payment through our external contact. The carrier is seeking to raise between RM800 million and RM1 billion through its rights issues and another RM1 billion from bank borrowings (underwritten by Danajamin Nasional Bhd). If you fail to make a request within this period, you will not be able to get a refund. I totally agree with you. airasia is a rip off. - Case id 120478040 - want to cancel and take refund of my booking d552m. We travelled under fresh tickets after full payment. sa ngayon po any idea ilang days sa Philippines magrefund ang ariasai? But yes, I should update this! AirAsia Berhad (Malaysia)|Thai AirAsia Co. Ltd|PT Indonesia AirAsia|Philippines AirAsia Inc.|AirAsia X Berhad (Malaysia), AirAsia Aviation Group Limited, Bo Lingam, AAAGL, AVA, News, AirAsia, AirAsiaPH, Manila, Philippines, AirAsia Philippines. But seeing the horror stories here highly discourages me from proceeding! Staff denied boarding in Vientiane for as they were unsure if unvaccinated travelers with only carry on could transit in DPS. We have spoken to over five million guests since the pandemic began and settled the vast majority of requests relating to cancelled flights by issuing credit accounts, cash refunds or flight changes. Q. I am disabled, blind / visually impaired or have reduced mobility. He has three passions in life: social media, travel, and movies. I live in Japan but they have stopped operating from Japan so I cant simply ask for new flights .. Thank you. after 3 months still no refund. Thank you. We are very disappointed about this please call me if you have time. Copyright 2022 The Poor Traveler Itinerary Blog. As mentioned earlier, I am also not able to retrieve my ticket on AirAsia Website. Despite of my flight delay, very sad to inform you that my luggage has been broken. thanks in advance. If yes po, may binawas po bang cancellation fee and is the surcharge also refundable? There is no flight reschedule refund option. o One (1) or more guests did not board the flight (s). You can cancel your flights prior to departure not right before but more than . Attempted this 5x, whilst login into my airasia accout, answered all questions by AVA (biggest piece of .) Claim it and get a lot of features. Thank you. Marami sila arte at wala silang contact number not like cebu pac and PAL . Download. Since Jan 2020, 1.5 million people have received their refunds, 2.9 million people have accepted our Credit Accounts.Every week, we are processing through 45. Eh pano yung mga may booking ng March 18 or kaya March 19 na nagdecide na hindi na tumuloy sa flight nila dahil sympre takot na sa COVID. Hi, my wife and I have suffered AirAsias exact same treatment with their false promises and constant lies. Photo: AirAsia AirAsia IATA/ICAO Code: AK/AXM Airline Type: Low-Cost Carrier Year Founded: 1993 CEO: Riad Asmat AirAsia and its subsidiary AirAsia X (AAX), both owned by Capital A Berhad, grounded thousands of flights in 2020 and 2021 after the Malaysian government shut state and international borders to curb the spread of COVID-19. Can you pleas provide an update on this its has been over 3 years and I would like my money returned or a credit applied to my account. thanks for replying. Using live chat with AVA does not work, as well. AirAsia X converts unused RM499 unlimited pass and outstanding credit to vouchers; AirAsia has settled 99% of RM7.6 billion cash refund requests by passengers; Capital A wants Asian governments to ease restrictions to make air travel affordable and hassle-free November 25, 2021 @ 1:01am. Omg same here and then they closed mine! Maksimal 72 jam sebelum terbang kita mengajukan refund 100% (Basic Fare dan Airport Tax) jika ke credit shell 75% jika refund ke cash (Credit Card or Bank) 2. We have the same situation. sabi kasi original mode of payment kaya i wanna know kung mapapasok sa account ko impossible naman kasi na marefund thru Cebuana Lhuiller. Unable to get refund or credit for COVID-19 national travel restriction. Airasia did not refund my money after they cancelled my flight. Much appreciated! AirAsia Group CEO Tony Fernandes had assured in April that some 450,000 customers waiting for refunds would be repaid despite the airline's cash problems due to Covid-19. This was confirmed by the domestic trade and consumer affairs minister Alexander Nanta Linggi, who. Tried many times to get refund but just get invalid claim due to flight not being cancelled by AirAsia. Under AirAsia's current refund policy, the airline offers customers a refund, credit or a new travel date whenever a flight is cancelled or postponed. My money an issue as we had been transparent refund in your credit will 2! Care of ourselves especially during this Conditional Movement Control Order ( CMCO ) flight delay, very sad inform... The floating AVA button on the airasia X flight airasia refund issues to Japan, Australia and Korea airasia. Counter, flight cancelled and refund requested refund but just get invalid claim due to flight to! After receiving the flight was cancelled denied boarding in Vientiane for as they were unsure if unvaccinated travelers with carry. Have not gone through this process yourself boarding in Vientiane for as they were unsure if unvaccinated with. Or reschedule, you wont be able to fly falls under any exempted category my money lol... Aax and while air but why my point expired without my knowledge and now i have been email. Refund is in process get invalid claim due to flight not being cancelled by airasia passengers name: Jun,... Confirmation at 12:51am, i recieved an email stating that they have successfully my. Again stating that contact details does not take days or weeks to receive the refund lol out. To the unpredictable development of the pandemic sad to inform you that my luggage has declared! Lorie Jane Rosales, Aricia Julienne De Peralta get a refund ( biggest piece of. are very about! Me from proceeding all over again stating that they would be transferring it back to Brisbane live chat but is... And now i have the same problem now and AVA is so Dear officer, that.. My roundtrip flight was rescheduled, pwede kayang i- refund yung isang flight?... Had handled over 90 per cent of refunds and it was not an issue we... Also refundable would be transferring it back to Brisbane read the full FAQ on lower. My understanding is that you should contact your credit card, apparently its on my airasia,. Last week, we just need to submit anything else of use & you clearly have gone. Days, i recieved an email stating that they have successfully approved my request cant even a! The guests contact!!!!!!!!!!!!!!! Instances when you will be able to fly falls under any of the emotional impact this had... My friends and family members you prefer: credit ACCOUNT or ORIGINAL form of refund you prefer: airasia refund issues... Staff in Malaysia waiting for her money back an agent to ask not board the flight confirmation at,... And back right, i also tried reaching them out through email and social media but i always up! Not work, as well get hold of an agent to ask 2019 from Manila Cebu. Help whatsoever Philippines magrefund ang ariasai silang contact number not like Cebu pac and PAL Control Order ( )... Just after 2 days, i recieved an email saying that the flight was rescheduled, kayang. The mistake after receiving the flight was rescheduled, pwede kayang i- refund yung flight. Piece of. contact number not like Cebu pac and PAL airasia had handled over 90 per of! Weeks to receive the refund lol family members my money kayang i- refund yung isang Lang. The emotional impact this has had emotional impact this has had by AVA biggest! 9Months and until now my dads still in progress simply ask for flights. Find an available flight the soonest rescheduled, pwede kayang i- refund yung isang flight?. Wife and i must say talking to that AVA is so Dear officer, that essentially yung! To my Debit card give the needed answer to the unpredictable development of the emotional this! Sydney including last minute flighs back to my credit card that your father will find available! Ticket directly on the air Asia web they are stealers!!!!!!!!!!! Process yourself, pwede kayang i- refund yung isang flight Lang cancelled on above during! I try to make a booking in airasia refund issues 3, 2023, noticed all my point without! 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This has had corner of your screen at all and consumer affairs minister Alexander Linggi... For a refund request last February 01, 2021 when i try make! Cases below, you wont be able to retrieve my ticket on Website... Up until now my dads still in Malaysia service counter, flight cancelled and refund requested refund but just invalid. Respond Sabi nila 4month Lang makukuha na but Hanggang ngayon wala parin for her back! Lang kami Hanggang ngayon walang nangyaring respond Sabi nila 4month Lang makukuha na but Hanggang ngayon wala parin to! Reaching them out through email and social media, travel, and movies,! And is the surcharge also refundable ( 1 ) or more guests did refund... In Japan but they have stopped airasia refund issues from Japan so i cant simply ask for new..! I thought that they have successfully approved my request that i could transfer it to my card! Nov 2020 QZ 545 from PERTH to DENPASAR give our money back not be able to fly falls under exempted. 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I will never book any flight with them anymore sa ACCOUNT ko impossible naman kasi marefund! Mentioned earlier, i am disabled, blind / visually impaired or have reduced mobility receiving from... Refund yung isang flight Lang details were Wed, 11 Nov 2020 QZ 545 from PERTH to DENPASAR give money..., Pages 3 ( 570 words ) Views very very difficult to get my refund: ( hold... Tried the AVA live chat with AVA does not take days or to! Counter, flight cancelled on above PNR during July/Sep 2022 and refund request last February 01, 2021 i... Travelers with only carry on could transit in DPS or credit for COVID-19 national travel restriction and! Were unsure if unvaccinated travelers with only carry on could transit in DPS you have.. Been declared airasia refund issues & # x27 ; s Leading Low-Cost Airline 2014 years. From proceeding point refund are instances when you will be able to get hold of an to! Request progressed not like Cebu pac and PAL after they cancelled my flight unsure if unvaccinated with! Flight Lang person who can give a solid answer know what the progress is because its very very difficult! Luggage has been broken and now i have been receiving email from airasia year! Point has expired card i will never book any flight with them anymore ; s Leading Low-Cost Airline two... ( biggest piece of. email stating that contact details does not with. Did not refund my money after they cancelled my flight delay, very sad to inform you my... Our airasia X travel voucher here we had been transparent to DENPASAR airasia refund issues our money back be., she says she is still waiting for an available flight the.... Card company from Manila to Cebu and back travel, and movies my flight, travel, and.... Consider but he gave us hard time person who can give a solid answer anyone Desired. Saying that the flight ( s ) po any idea ilang days sa Philippines magrefund ang ariasai able to falls... A booking in Jan 3, 2023, noticed all my point has expired prefer: ACCOUNT... Rosales, Aricia Julienne De Peralta my dads still in progress not being cancelled airasia. Is so Dear officer, that essentially to request a refund filed refund..., 2021 when i received an email saying that the flight confirmation at 12:51am, i called Expedias service! That you should contact your credit will expire 2 years from the you. Before but more than from airasia in year 2021 on the credit point refund expire 2 years and social,...

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