Special Services 4 . BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Had I used my travel insurance for a refund or other needs, then I would have understood not getting a refund, but flights were cancelled on me without my control. Hello. Meal Selection Read More Seat Selection Read More Special Assistance at the Airport Now, a week ago I reached out to them regarding the change. This is a scam! I canceled my credit card after reading horror stories of people getting charged for a different flight and having to fight with them. Dear Loic,Your review is very concerning to us. You get the best of both worlds web based fair checking and a real person to hold your hand through making your choices. I booked my ticket with this travel agency and Im having a lot of issues since my trip started. Within several minutes of booking I got an email that said they found me better flights. ChatDeal Service Team. Chatdeal Team. !One month before taking my plane to NEW-YORK from BORDEAUX (FRANCE) the first flight BORDEAUX-LONDON was cancelled !!!! My tickets were paid off in May22 for me to travel in Dec22; however, there was no seats. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. We will do our best to avoid such a situation happening again in the future. Your review is very concerning to us. Chatdeal Help Center Bundles and Additional Services Travel Protection Plan. Customer service is a joke. Then I went to the airline's website only to find that the flight was still there( running at the time of this writing), but with a moderate price increase.I contacted the customer service again to let them know I will go with the refund option, which I did through the link that was made accessible after the chat. Terrible and never buying from them again. Several hours later no one did. Would you please provide us with more details, such as booking ID or ticket confirmation? But the link contained in the text message couldn't open, so I was unable to see the change. write a review Was this review helpful? Please, contact us at investigation@chatdeal.com so that we can discuss the details of your observations and initiate an investigation of your case if necessary. Were sorry to hear of your less than satisfactory experience with Chatdeal. We cant cancel the flights, we cant change name in existing booking, and with each day going by, the change fee goes up.The people in the live chat write one thing but dont do much until someone emails you. Re: Help with terrible customer service with Kayak's Chatdeal. Fly from Timisoara on TAROM, Lufthansa and more. Lufthansa doesn't help or support. Go direct to your airline to purchase tickets. There seems to be no advantage whatsoever in using their service. Anyone can write a Trustpilot review. Free to use There are no hidden charges or fees Filter your deals Choose cabin class, free Wi-Fi and more Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to India Latest India Flight Deals Best round-trip prices found by our users on KAYAK in the last 72 hours He was understanding and very communicative. Much love. There was quite a mix up as I was trying to purchase tickets for a dear friend and he was able to sort through it so patiently. The positive reviews on this site are written by Chatdeal agents. I don't know how the company could get an average rating of 4.5 on Trustpilot, whereas it got an average of 1 or two elsewhere. Never again! All emails bounced. However, it was not even possible to pay them and get a new ticket. Dear Randal,Thank you for leaving such a nice review. They weren't. Please email us at investigation@chatdeal.com What a complete joke of an experience. DO NOT USE CHATDEAL. Adam helped me through with my seat assignments on my round trip flight from JFK to Manila. I don't know who to write to, a person in charge, but their whole business plan DOES NOT WORK. Thank you very much for your feedback, it is really important for us. The last person i spoke with was very helpful. Dear Loic,Your review is very concerning to us. The answer you are looking for may already be there. After several follow ups, we get an email on July 22 saying it will take 2-3 weeks to issue a check (they can't refund the card used). Our dedicated staff will be pleased to learn of your high praise. Dear Terry,We apologize for the negative experience encountered with the canceled segment.Unfortunately, it takes approximately up to a year or more to receive a response related to refunds from Fiji Airways.Allow us to confirm that the refund request was submitted and currently it is pending audit from airline's head office. Not a word of apology from the agent who, by the name of Shannon, is responsible for schedule change. Norma was great she helped me with the ticket rescheduling.Norma is courteous, professional , incredibly helpful and always knowledgeable about travel opportunities.Norma is a great agent , she deserves ten stars without any doubt. The confirmation numbers and booking IDs that you're given don't seem legitimate, because they aren't. Kayak - $216.40. Find out how we combat fake reviews. Chatdeal Help Center Baggage Baggage Baggage allowance Read More Add an extra bag Read More Self baggage transfer Read More Special Baggage Read More Mishandled baggage assistance Read More Frequently asked questions Cancellation within 24 hours of booking Booking a flight in a few steps Changes due to a schedule change or flight cancellation Our agent Jenny, is always super helpful and clear. Chatdeal is a rip-off. Return to top . Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team, Norma helped a lot and ensured me and my family are placed in same flight, after our original flights was canceled, Dear Manish,Amazing feedback! NEVER BUY AGAIN with CHATDEAL because the only answer the tell we : " Our team will inform you as soon as possible." Thank you Kerry for doing nothing ! ChatDeal Service Team. KAYAK Help Center Documents. Please email us at investigation@chatdeal.com The Better Business Bureau contacted Chatdeal to investigate -- and BBB said that Chatdeal refused to respond to multiple inquiries. Dear Eric, Yours sincerely, We are looking forward to serving you in the future under more favorable circumstances.Kind Regards,Chatdeal Team. Hope you enjoyed booking with Kyra. On 1/24/23 (5 months later) I was advised that flight from Melbourne to Adelaide was no longer available. Answered my inquiries and was comfortable to reach out with. Dear Yaq,Thank you for your amazing feedback. Providing you a personal approach, strict solutions, and helpful recommendations. Customer service is a joke. Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Ireland Latest Ireland Flight Deals Best round-trip prices found by our users on KAYAK in the last 72 hours One-wayRound-trip MOST POPULAR Dublin From Cincinnati 1 stop from $673 Search Flights From Cincinnati The people are polite (even when I am not) but incompetent. Which was well within my rights. a cheating travel agent. In order to find out more details about your reservation, please reach out to us at investigation@chatdeal.com. International Association of Better Business Bureaus. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. For further refund inquiry and assistance, we invite you to reach out to AA directly.Looking forward to serving you again in the future.Kind Regards,ChatDeal Team. Will see if I get a refund. Long story short, the day before flying I had to buy a ticket on my own and requested a refund. We are glad that you loved our services. Thank you for giving us the chance to assist you with your travel needs!Kind regards,ChatDeal Service Team. Dear Maya, In regards to your booking, we would like to apologize for the lack of follow up from our side. Crystal was very helpful and was able to assigned seats. I'll definitely use Chatdeal again! Tip for consumers:Dont trust them. Kind Regards,Chatdeal Service Team. Their customer service is awful, when you submit a query they just close it out as resolved without having done anything. Now, I've seen a schedule change on the airlines site for over a week. Thank you once again for your kind words.Yours Faithfully,Chatdeal Team, Bought 4 tickets to Denver - wanted 4 hold baggage - I believe I had requested this.Tickets came economy light - ie no hold baggage contacted call handler - could hear them but they could not hear meThen dealt with live chat -told I needed to contact airline directlyBA then said they could not help and needed to be the booking companyPhoned at 1.30 am by someone -was told someone would phone back in daytime hours - no one hasCancelled tickets lost 160 pounds which I believe is chatdeal fault, Dear Valued Customer, We apologize for the difficulties encountered with your reservation.Records indicate that our representative provided assistance via chat. I could have solved this myself directly with the airline the day before my flight if my reservation hadn't been blocked. 28 Feb 2023 Tuesday. buy another ticket with EasyJet same day, same hour instead of BRITISH AIRWAYS programming at first by CHATDEAL .. Is cost me 200euros for 3 persons, so 6 hundred euros !!! Anyone can write a Trustpilot review. The airline promptly cancelled the flights days later and instructed me to get a refund from Chatdeal. You never get the same person twice. They are the worst. As there was no available alternative travel option that would suit the carrier's policy, a full refund was completed back to your original form of payment. It was the worse deal! 5 0 At the airport I was notified that my ticket was not correctly issued, and I was listed as "restricted". We use dedicated people and clever technology to safeguard our platform. Here are 8 tips for writing great reviews. Providing you a personal approach, strict solutions, and helpful recommendations. i can't find my ticket for 4/25/2022 which is coming up, Hi, i would like to know, how come when i am trying to check in online they can't find my information? Go direct to your airline to purchase tickets. Avoid at all cost. Don't let the low fare fool you, it is only there for you until they think they can book it for more money. I purchased two tickets and travel insurance on Chatdeal. Companies can ask for reviews via automatic invitations. Dear RG, We apologize for the difficulties encountered.Records indicate that your tickets were exchanged with American Airlines. Travel Protection Plan - Chatdeal Support Travel Protection Plan Travel Protection Plan is an extra service option offered with a ticket during the booking process. Would you please provide us with more details, such as booking ID or ticket confirmation?We would appreciate it if you could email us at investigation@chatdeal.com to find out about your recent experience. Then they said they were requesting a refund but after 60 days said that I would have to pay $100/ticket for them to inquire about a refund. Bucky was SO helpful in helping me receive my full refund for the ticket I booked within the past 2 hours. As there was no available alternative travel option that would suit the carrier's policy, a full refund was completed back to your original form of payment. Currently our team is working on completing your refund back to your original form of payment.We hope to see you back with us to foster your future travel plans!Kind regards, Chatdeal Service Team, I arrived at the Icelandair boarding desk at Dulles on Oct 12, 2022 and was told that Chatdeal had not issued the ticket that I had paid them for. I quickly emailed back and said to cancel my reservation. Frequently asked questions. It's the same thing they told me three days ago. I checked with with Quantas and they stated that they had 2 later flights available with cheapest economy seats available. All of our travel information in Kayak and on the Kayak app showed . Amazing feedback! Instead, I wrote back to her saying those fights will not work and No, we are not doing those fights. I ultimately, told her to CANCEL the whole transaction and send me a confirmation of the cancelation and to please keep the chat box open until I received it. I wrote back to her saying those fights will not WORK and no, we looking., please reach out with @ chatdeal.com dear Randal, Thank you for giving chatdeal support bundle the chance assist... Bordeaux-London was cancelled!!!!!!!!!!!!!!!!!! Ids that you 're given do n't know who to write to a... Would like to apologize for the lack of follow up from our.! To cancel my reservation investigation @ chatdeal.com back and said to cancel my reservation n't. Very concerning to us a different flight and having to fight with them notified that my was. In May22 for me to travel in chatdeal support bundle ; however, it is important. A personal approach, strict solutions, and helpful recommendations publish complaints, reviews and/or responses on this are... 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