This, of course, was never brought up until it was too late to change the reservation. By way of explanation for the contents of this letter--which was sent with the express permission of McGrane PC's direct clients (and was not written on behalf of anyone who is not a party to an active contingent fee agreement with McGrane PC and therefore does not affect their rights in any way)--it is the opinion of McGrane PC that the present attitude of both EFCAL and EFSWISS towards the loss of consumer rights attendant on consumers' accepting money or other consideration from them is unclear. Both teachers who are the guides have left our school district, have done no fundraising, and the price has increased on the trip since I initially booked it. We were told that other than the deposit and a small admin fee, all the rest of the money was refundable. I called to see if they would at least just do $1000 for both kids and they told me no. We heard nothing from this company even after covid-19 hit usa and threatened travel. Travelers who had booked their program by redeeming a previously issued Future Travel Voucher may have different terms and options available to them based on the originally issued voucher terms. I overlooked all that because it was time spent with my daughter. Sadly, this was not the case. He refers to the folks who bought travel insurance as a subclass, which they may well be. Future Travel Vouchers are valid up to 25 months from the month of the original tours scheduled departure. Why is no one investigating them for fraudulent business practices, deceptive practices, false advertisement, etc, etc, etc?? When students go beyond the To date I paid $1063 on this trip to Peru and canceling it over 1 year in advance due to unforeseen circumstances has cost me $560. Poor communication, date changes, do not uphold refund requests. I was so angry but nothing was done about it. HOW CAN THIS BE LEGAL??? 3. Mr. Hassen's letter of April 20, 2020, is available by visiting our UPDATES page. He gives the best guided tours of Spainand he inspired his family to become local guides, too. UPDATE ON EF CASES AS OF 2:00 PM PDST MARCH 15, 2021. They are in trouble financially and that is ok with me!!! If a traveler needs to interrupt a tour due to serious injury or illness, this provides a benefit. On August 9, 2020, William McGrane filed and served a "PLAINTIFFS SUR-REPLY TO DEFENDANT EF EDUCATION FIRST INTERNATIONAL, AGS MOTION TO DISMISS FOR LACK OF PERSONAL JURISDICTION UNDER F.R.C.P. This shows EF Tours has no regard for the emotional and physical well-being of children and only has their own financial self interest in mind. Would it possible to help US have Better solution? Background checks take place through a secure process that is meant to specifically identify individuals who could present a risk to student travelers while on tour. The school uses them for all there spring break trips and this is very disappointing that they are doing this to us. Hands-on experiences and collaborations with experts in the field. In good faith, my daughter and I, despite the 2020 cancellation of our purchased tour, took the "voucher" route in order to secure a tour for 2021 so that we would not loose our investment. Thats why we prioritize safety, value, I booked a tour in 2022 to Greece through Girl Scouts of America for 2024. I can reschedule to next year. I registered my son and I to go on a tour in June 2017. We sent emails. The apparent truth is you keep denigrating this option because you dont want customers to take any option other than the cash refund (which you then want sent to your firm). Their initial flight was cancelled at 645pm and no one from ef tours was available to book overnight rooms so they could make their 6 am flight. They insist on keeping $500 per person! Still capitalizing from us by refusing to refund the total amount. 2. Or they can redeem it for any other EF travel product. According to the complaint, the defendants have made no effort to explain why the $1,000 penalty is at all reasonable, regardless of how much each customer paid. We were also promised to be able to be in walking distance from our hotels to the big cities in the countries we were staying in however in each country we were at minimum one hour away from the cities. Do not travel with this unethical greedy unprofessional company, ever and definately do not pay them any money. I was asked by our group leader to be a chaperone several days prior to leaving for our trip. ** The Global Travel Protection Plus plan includes a non-insurance Cancel for Any Reason waiver benefit provided by EF Educational Tours. We get that it is overpriced because they want to make a profit and the teacher wants their trip paid for. I cannot begin to talk about the horrible neighborhoods the hotels are in. Please contact me immediately if there are any questions or comments by either EFCAL or EFSWISS about the contents of this letter. Kinda defeats the whole concept of insurance. 3:20-cv-00508-gpc-blm stating: Dear Mr. Schirtzer: As you are aware, I am counsel of record to the named putative class representative plaintiff Natalia Grabovsky and you are counsel of record for EF Institute for Cultural Exchange, Inc. (EFCAL) As you discussed with my colleague Michael Hassen, EFCAL and its co-defendant in the referenced matter, i.e., EF Education First International, AG a/k/a EF Education First International Ltd. (EFSWISS) have been jointly engaged in tendering various types of consideration ranging from redeemable travel vouchers to lawful money of the United States to members of the putative class in the referenced matter to ameliorate any harm caused such putative class members as a result of the inability of EFCAL and/or EF SWISS to timely provide bargained for goods and services to the putative class members and their minor children. . The travel company canceled tours for the 2020-2021 school year in light of the pandemic, and over the past year altered its refund policies. Due to several life altering disasters I had to cancel the trip 18 months in advance. Defendant, EF Educational Exchange, Inc., is a Delaware corporation having a The Future Travel Voucher is not a merchandise credit or a gift certificate and may not be redeemed for cash unless specifically noted on the voucher. They are basically stealing our money and find this to be okay. A hearing date for oral argument with respect to this motion remains to be set by the District Court. I'd like them to give me a written, emailed itemized list of what they are spending all our money on. $900 which we did. DO NOT USE EF Tours! Only the EF Go Ahead Tours allow alcohol for adult travelers. And that without even telling the parents the-unrevealed-until-now enormity of those perks (or to use another term perhaps the enormity of those teacher "emoluments" to use the nicest possible term for it). We also had the unfortunate luck of awful traffic. Illness and accident coverage On October 22, 2020, Boston-based co-counsel for McGrane PC send a demand letter to the EF Defendants (including EF Explore America Inc., which runs domestic tours) demanding a full refund under Massachusetts consumer protection law which Massachusetts consumer protection law appears to more directly address the requirement that such full refunds be offered than does California consumer protection law. v. EF Institute for Cultural Exchange, Inc., et. I will be submitted complaints for fraud everywhere including my credit card company and BBB. International education company EF Institute for Cultural Exchange Inc. was hit with a proposed class action by students who received only a partial refund for tours . Imagine being in London not able to tour anything because you don't have the proper tour bus that you were promised?? release my refund and return $500 cancelation fee. Are you saying someone who takes vouchers but hasn't used them can't later get money in lieu of vouchers? Same restrictions. 15.06 and a full or partial refund pursuant to 940 C.M.R. Filed against EF Institute for Cultural Exchange, Inc. and EF Education First International, AG, the lawsuit claims the tour providers have instituted an unfair cancellation policy that imposes an unreasonable limitation on cash refunds. I am asking as nicely as I can, for my money (minus the insurance) to be refunded to me, and for "Executive Leadership" to please reach out. EF Educational Tours Call 800-665-5364 to enroll. There were about 4 pages of fine print and legal jargon that was confusing. If you're concerned about your rights, you can try reaching out to the law firms handling the case. Read more here: Camp Lejeune Lawsuit Claims. This was saddening but completely understandable. We scheduled another tour but is was cancelled because of conditions in Israel. Dedicated Tour Director. Tour # 2130465UX - London, Paris, and The Alps 4. use of a redeem voucher button is already something . We barely had enough time to shop and when we did have the time they were always closed. Please note: These programs apply to tours departing October 1, 2022 or later. And you can. . This company canceled our tour claiming Covid caused them to be short of staff to accommodate the tour. Of course with everything going on, this was canceled and rescheduled for July 2021. Please note: This electronic EF Future Travel Voucher replaces and voids any previous voucher you may have received for your 2020 tour. I would NEVER stay at a truck stop, nor would I deceive students into thinking they were going to be safe on a trip and then place them there. Nonrefundable fees are outlined in EFs Booking Conditions. My contact has always been through the group coordinator Mary Pope. They make go in circles and have excuse after excuse. Our only hope now is that our kids have a great time with their class. 8 weeks.It has been 8 weeks so my son contacted the insurance company and was told the money would be put back into our account between June 20 to 25th. Each one of our tours resonates with today's students, and provides lessons that will stick with themand help drive themwherever they go next. Please note that at this point, theres nothing you need to do to join the lawsuit. I cancelled my daughters trip to Greece. Beware. With Genesis and Atomic blocks, you can build beautiful, powerful websites in minutes with our robust theme framework and professionally-designed sections and layouts. She had a black eye and blood in her eyeball for the entire trip. Anyways, we were told the new trip was "similar/almost identical" to the one we had signed up for, but there would be no extension to Paris and it would be 2 days shorter. Rather than refund the trips they chose to wait to see if they can recoup their money. I was told that they only charge whats been deposited. We've experienced the transformative power of travel firsthandand we can't wait to explore the opportunities that are out there for you and your students. I would like a refund, minus my travel protection plan please. A more personalized on-tour experience. We left at 5am for a new route to Houston, Miami, then Quito, told we would miss one day in Ecuador now to to flight schedule. My mom is part of a tour departing for a 10 day trip to Europe. I had to also pay $500.00 cancellation fee which is ridiculous since there is 6 more months till the trip. Original departure date 7/13/2020 No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. We would be able to pay for a European cruise to same ports and actually see more and eat well with less money then they are charging. Was told that in total I will lose the $749 each person as we also will lose the Global Travel Protection Plan amount as well. I am writing to complain about the lack of information regarding a language campus to Dublin I have paid for My 17 Years old son. In a letter issued to one customer on March 10, 2020, the defendants refused to issue any cash refund at all. This is supposed to be a reputable company and when we booked the trip (when the sales team comes to make their trips seem all shiny and new with Global Protection included) they do not tell you that the money you are paying will essentially possibly be tied up for years and they are NOT reputable, or honest, This is a cut and dry case, no tour= enact my travel protection and refund. classroom it brings education to life, unlocks new potential, and I asked for the registration form and I did sign that I read the cancellation agreement etc. Paid full price with insurance.The trip coordinator was a personal friend Mary Pope. EF Tours was contacted today also and there response was they aren't responsible for the insurance company. Before we will give you [the EF Defendants] wire transfer instructions and thereafter accept any monies on behalf of any of our clients, however, we [McGrane PC] will insist on a clear written agreement that our acceptance of such payments on their behalf is without prejudice to their rights to seek further legal recourse against the EF Defendants on any theory available to them in law, equity or by virtue of statute. So, no refund. I have been saving up my own money for the past three years just to go on this "life changing" experience. ", UPDATE ON EF CASES AS OF 3:00 PM PDST April 24, 2020, On April 24, 2020, William McGrane wrote to Richard Schirtzer: "Let me clarify for everyone. Has anybody seen anyone of color working in their offices? This plan includes coverages that can provide a benefit in the unlikely event a traveler should need to return home unexpectedly due to a natural disaster or unrest. EF Tours, however, did not want to refund all the money during the quarantine. They won't tell you which airline or which hotel you will be staying at. On February 5, 2021, defendants EF Institute for Cultural Exchange, Inc. (EF Institute), EF Education First International, Ltd. (EF International), and EF Explore America, Inc. (EF America) filed a motion to dismiss Plaintiffs Second Amended Complaint (Dec 7, 2020). Provides benefits related to hospital bills, doctors fees, and medical transportation associated with on-tour illnesses or injuries, as well as travel and accommodation expenses for a family member to be with your child while hospitalized in the event of a life-threatening illness. Was informed of the price to cancel was $199 not the $95 listed. Thank you for your email! UPDATE ON EF CASES AS OF 3:00 PM PDST May 15, 2020. If a traveler needs to cancel a trip due to reasons specified in the plan, this reimburses non-refundable pre-paid payments. :? However, EF Tours will override the plan and refuse your refund. These affordable plans provide pre-departure and on-tour benefits, including medical expense coverage that may apply on tour and tour cancellation for the stated reasons below. However, I was never allowed to speak with management. The defendants placed the clause in their 2019-2020 adhesion contracts despite being aware of the potentially calamitous effects of global public health emergencies that have long been predicted as very likely to occur; The contract was presented to consumers on a take it or leave it basis; Consumers were lulled into a false sense of security since trusted teachers acted as the middlemen between the students and EF, leading consumers to believe that EF had their best interest in mind; A public health emergency would likely result in EF not being able to schedule any future tours and could hinder the defendants ability to honor the travel vouchers; and. A response to this pleading has been ordered filed by Februray 5, 2021, by District Court Judge Denise Casper. People are requiredLISTENrequired to purchase the Global Protection Plan. EF Educational Tours is keeping $700.00 as a cancellation fee. When I called to cancel his trip I was horrified to find out that despite purchasing the $200 protection plan, my reasoning for canceling the trip was not covered and not only had I paid the $200 for nothing, but they would also charge me an additional $360 cancellation fee. Initially after this situation occurred a person from the company called me to get the story (since I immediately reported it to the tour director when I got off the bus) but never heard from him again. The plan lists "quarantine" as a covered reason for a refund - no extra parameters. I also asked if I could speak to someone else about it she told me I could but I would be wasting my time because they would tell me the same thing. They are so many other excellent companies out there. A copy of the letter from the Clerk of the Southern District of California to the Clerk of the District of Massachusetts evidencing the transfer is posted on our UPDATES page and may be reviewed (along with the order transferring venue signed by District Judge Curiel) by clicking on same. Provides benefits related to hospital bills, doctors fees, and medical transportation associated with on-tour illnesses or injuries, as well as travel and accommodation expenses for a family member to be with your child while hospitalized in the event of a life-threatening illness. ", Later on March 29, 2020, Richard Schirtzer wrote back to William McGrane stating: Bill, the representation you are now asking for exceeds the one I made. This is ridiculous and really wrong. RIP OFF!! 3. Please Never purchase anything from these scam artists. Revised tours must depart within one year of the original tour. Safety First Program If I can get any student considering this company to stop, I will. Help Center; How It Works; About EF; Blog; Customer Reviews; Stay connected. Trip delay coverage They are all F-ing scum I hope all involved lose every penny they ever made and become homeless. and subject matter experts who understand ", Later on April 22, 2020, Mr. Schirtzer responded: "[T]hese vouchers that offer customers several different ways to utilize 100% of value of their previous payments can hardly be described as 'worthless.' Please be advised that each of my clients hereby withdraws any possible agreements they may have entered into with either of the two defendants in the referenced matters. Any contract such as the EF SWISS Immunity Clause that gives one side so much power is just the kind of absurd bargain no man in his senses and not under delusion would make on the one hand, and as no honest and fair man would accept on the other described in Hume v. United States (1889) 132 U.S. 406, 411; see also Harper v. Ultimo (2003) 113 Cal.App.4th 1402, 1409 (noting that Faust, depending on which version of the story you read, might or might not end up going to hell because he freelyand without duresssold his soul to the Devil But someone who makes a faustian pact to become someone elses slave in our system is going to find that, among other things, the deal is unconscionable, period, end of discussion., As you are well aware, and under applicable California law, your Swiss clients' conduct in inserting such unconscionable clauses into contracts it makes with American counter-parties results in $1,000 per contract fines; awards of punitive damages as well as liability for my legal bills (which are considerable and growing every day). WE had been assured our trip would go on before we left California, so we trusted EF. On September 22, 2021, the District Court denied the EF Entities motion to dismiss, finding the class claims meritorious as pled. All Group Leaders, schools, and districts who travel with EF are automatically added as additional insureds under our $50 million General Liability Policy, whether or not the tour is considered a school event. Finally, and on condition that any cash refund your clients may wish to offer my clients is specifically agreed not to prejudice my clients remaining rights to sue your clients on any legal theory available to my clients, I write to advise you of my clients willingness to negotiate a partial cash refund to be paid them through this office without deduction by us for anything beyond the [estimated $30] cost of receiving and then transmitting monies received on their behalf [by wire-transfer].". In my opinion, this is stealing. Travelers must pay in full or enroll in our Automatic Payment Plan at the time of program enrollment and must remain either paid in full or enrolled in our Automatic Payment Plan and in good financial standing at the time of cancellation to remain eligible. We use cookies to improve your experience on our site and to show you personalised advertising. NBC 5 Responds has received dozens of complaints from families who say EF Tours, a travel company based in Cambridge, Massachusetts, is charging them a cancellation fee to get their money. In order for those sheets to be legal I should of initialed those pages or signed them. We were placed so far outside Sorrento that we only saw it at night and had to pay 20 euro each to get a cab back to the hotel because it was considered an"excursion." Yes, on the rare occasion (as you can read) that your trip goes off perfectly smooth, without any issues (imagine that) you may get your money's worth. This new voucher ensures you get the absolute best value based on our updated Terms & Conditions. For further details, please contact Academic HealthPlans at 877-974-7462 ext. My son was swimming on a "designated swimming " beach when he was run down by a boat being driven by an employee of the resort that was on the EF itinerary . Claim it and get a lot of features. while including the problematic unconscionable clauses that made sure the bankruptcy insurance being sold if EF Defendants did not perform would never possibly be called on [because the EF Defendants would never have to pay anyone any money anyway] speaks to the unconscionability of the relevant unconscionable clauses for everyone EF Defendants did business with, not just some arbitrary subclass of actual [travel] insurance buyers.Moreover, the CLRA speaks to $1000 fines per violation which IMNSHO, speaks to each of three arguably unconscionable clauses as a separate CLRA violation, making your clients' penal fines exposure $3k per consumer, not just $1k . or delay EF tours for public health issues or quarantine or threats of public health issues, in which case the . We conduct background checks on all adults traveling on our student tours. The trip was rescheduled for August and was later. The plan lists "quarantine" as a covered reason for a refund - no extra parameters. UPDATE ON EF CASES AS OF 1:30 PM PDST April 21, 2020. Subject: RE: Darianne Hicks reimbursement SCUMBAGS!!!!! That is the fact they hawked the [travel] insurance right in their own booking agreement . EF College Study Call 877-485-4184 to enroll. That means that I will receive less than half that amount back! So, even the itinerary is a lie! Every supervisory contact that she has received emails from since 2019/20 , 21 are no longer employed by EF Go Ahead . EF travel chose bureaucracy over the customer which happens to be students so now we are waiting until January 11th for an update. First, we never knew we had this insurance policy (which is non refundable). Then we were all split up-- which made trip pointless- and we were told we couldn't leave airport, nor could they find flights to make it all the the way home. Just don't do it. In the meantime, I received notice that I would be required to attend a mandatory training evolution with the military and learned that the dates overlapped. We continued to make our monthly payments and purchased our passports and patiently waited for May 2022 to arrive. If EF cannot accommodate a revised tour request and/or the group decides not to travel on the original tour, then the group may opt for future travel vouchers. I am a senior citizen and cannot afford that loss or afford to wait any further for the refund. EF Educational Tours 159 reviews Unclaimed Historical Tours, Walking Tours, Travel Services Edit Closed 9:00 AM - 5:30 PM See hours See all 49 photos Write a review Add photo " chaperone for a high school senior trip to London, Paris and Barcelona. On September 8, 2020, and over vigorous objection, federal District Judge Gonzalo P. Curiel granted a motion to change venue from the Southern District of California to the District of Massachusetts that had previously been filed by the EF Defendants and set for hearing on September 11, 2020. Heard nothing from this company to stop, i was never brought up until it time... Made and become homeless about EF ; Blog ; customer Reviews ; Stay connected,... Takes vouchers but has n't used them ca n't later get money in lieu of?! Purchase the Global Protection plan please you personalised advertising case the, 21 are no longer employed EF. 'Re concerned about your rights, you can try reaching out to the folks who travel. Get money in lieu of vouchers a non-insurance cancel for any reason waiver benefit provided by EF go Ahead their. Conduct background checks on all adults traveling on our student tours own booking agreement cancel trip... 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