The beach servers were the friendliest. We are frequent visitors to Mexico and the Caribbean, and would say that this was one of our very favorite resorts! riding on horseback through the tropical scenic trails of Costa Rica or v. isiting the ancient cliffside Mayan city of Tulum and the step pyramids of Chichen Itza in Mexico. Once we didnt get in. It was very good. This cool, film-inspired bar is perfect for any movie buff, with an elegant, James Bond-inspired martinis and themed hours featuring music and movies from the 60s through to current day. Our experiences at the restaurants were mostly good. The food on this resort is mediocre at best. Own or manage this property? We had to wait but probably only 45 minutes. Primary Menu. You must take the test no more than three days before your flight. We tipped to have extra umbrellas brought to us. We ended up getting that fixed on day 3. The maids do a wonderful job and each day, our room was cleaned before 3pm. Come and meet the new Guy on the block. Our ceiling in our bathroom leaked into our sink. from one central panel. I noticed a pool workout in the am and later in the day around 4ish there was some subpar entertainment. No, Planet Hollywood (Cancun) - All You Need to Know BEFORE You Go. Get all the stories you need-to-know from the most powerful name in news delivered first thing every morning to your inbox. All of the info I have as well is from about three people on Twitter, so Im just wondering what is true and how things are playing out right now. Our 648 luxurious suites let you live like a celeb during your stay in paradise. He also helped with a room change for another adult travelling with us. Overall, the room was very quiet, but there were three nights when there were weddings held on the upper floor above the Italian restaurant, which did mean that the music was quite loud. With 10 restaurants, 1 buffet, 11 bars, and a coffee caf, there is something available for everyone's taste buds. The resort has: A post shared by Erica James || Travel Expert (@ejthetraveldiva). Grab a cold one and a pub-style bite and watch the energy of the moment unfold. I will absolutely share your comments with them. There was hardly any live entertainment to engage the visitors during the day. Where Hollywood meets Bollywood. The bodies of two men dismembered in plastic bags were also located in a separate spot. Star regards, Jonathan Iriarte Genera Manager, Hotels near Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Features, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Pool, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Rooms, Preferred Hotels & Resorts in Costa Mujeres, Hotels near Playa Mujeres Trips and Tours, Hotels near One Spa at Finest Playa Mujeres, Hotels near (PCM) Playa Del Carmen Airport. Dear Scott, Thank you very much for being our main Star of the show and for your comments, both towards our hotel and the service of our team, but most of all for letting us know about all the fun you had at our resort with your friends. The resort itself was very clean and everyone was friendly. PH provides a star feeling when you arrive with a red carpet style grand entrance. With an extensive wine list to pair with every meal. Housekeeping was ok. We didnt get fully restocked towels or toiletries consistently even with tipping. Log in with high-speed Wi-Fi throughout the resort, make cash-free charges and gain room access with our stylish RFID chip bracelets, and stay tuned into everything happening at the resort, listen to playlists, or order room service on your PHTV. All Rights Reserved. The food there was tasty and pretty quick. We ordered all 3 desserts to try them all. You will get more bang for your buck. With an extensive wine list to pair with every meal. The beach is nice, it feels like home. Visitors from Spain, Belize and Uruguay have been among those killed. This is the version of our website addressed to speakers of English in United Kingdom. I booked & paid for the 2 queen bed swim up & thats what I expect. It's been very disappointing!! It was windy most days especially on the beach. The best night for entertainment was the Queen tribute. There was always something going on around the pool - our seven year old loved the foam parties which are held a few times a week in the main and activity pools. I wouldn't go back or recommend. from one central panel. We went early the first time right at 6:00. Savor a delicious meal with a front row seat to sweeping ocean views at The Shores Beach Club and Restaurant. Blue Diamond Hotels and Resorts Inc. All rights reserved. What are some restaurants close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? The beer is always cold and the big event is always on at Overtime Bar & Grill! Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort, Crta a Punta Sam, SM006 MZA 002 Lote 07-08 Costera Zona Continental, Municipio de Isla Mujeres, Cancun, Quintana Roo, Mexico, 77400, For more information about the physical features of our accessible rooms, common areas or special services relating to a specific disability please call +52 998-580 9880, Entrance to On-Site Fitness Center is Accessible, Room and Suites Access through the Interior Corridor, Safety Chains and/or Latches on Guest Doors, Toilet Seat at Wheelchair Height - Toilet for Disabled, Unlock your stay with the Marriott Bonvoy App. Lol! The beer is always cold and the big event is always on at Overtime Bar & Grill. Pay the extra for the star class upgrade. Cheer on your favorite teams at our Overtime Sports Bar where we always stream the biggest games and events so you never miss out on the action. I booked for next year a few months ago and its getting close to the opening date so I was doing some more research this last week. The staff here have been outstanding. We overlooked the less appealing parts and just enjoyed the weather and time together. No activities take place on the adult scene side of the resort. I could go on and on about how bad this experience was. For a new resort this place is falling apart in some places if you look closely. See more questions & answers about this hotel from the Tripadvisor community. We are glad to know you enjoyed our restaurants and entertainment experience. Unlock Member Rates! Explore 292 suites, stunning wedding venues, eight . Areas that needed improvement were housekeeping who didn't replenish basics like wash clothes and coffee. We tipped to have extra umbrellas brought to us. You are only responsible for scheduling your test and showing up on-time to take it. Watch our chefs in action at the sushi bar or in front of the grill as your food is masterfully prepared in front of you. The porters were great. Imagineriding on horseback through the tropical scenic trails of Costa Rica or visiting the ancient cliffside Mayan city of Tulum and the step pyramids of Chichen Itza in Mexico. You could find shade in swim up bar in family pool. They never did the arcade or trampoline park. Is parking available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Flow Rider. Breakfast was excellent. Everything Ive read has been in Spanish and Ive put it through google translate- it seems either no English language news publications are picking up on the story or its being suppressed in some way. And its loud. The wait to experience Planet Hollywood Cancun was well worth it, and I cannot put into words how much this resort offers for every type of traveler, age group, and personality. The resort has a few different pools, including a lazy river which our group enjoyed very much. 2 of our 3 rooms were close together. We ate at Shores outside. The kids enjoyed the grotto bar. 95% of travelers recommend this experience. We would think twice on Star Class in doing it again. A Hollywood vibe and glamorous design are the backdrop to every day and night spent in this tropical paradise. Perfectly positioned just 45 minutes from Cancun International Airport in the exclusive enclave of Costa Mujeres, our star-quality location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs within easy reach. a FlowRider (see my Instagram video below or through this. Payments made by partners impact the order of prices displayed. Amazing resort, enjoy the staff Yonathan was the best and also the shows. Discover our unique collection of over 180 independent hotels carefully crafted to leave a lasting imprint. We are glad to know that our resort and crew exceeded your expectations. Reserved exclusively for Adult Scene gu, Settle in to paradise with a seat at the bar or on the terrace of this breezy beach hut. The pool bars were ok. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Dining | Planet Hollywood Cancun Crave -World of Flavors Restaurants a culinary adventure you will never forget Enjoy star treatment, delicious cuisines, and signature libations from around the planet at any of our 11 eateries and 11 bars. Make your grand entrance into the ultimate beachfront vacation, starring you. However, it did end promptly at 10:30. Be sure they will be even more motivated. They never did the arcade or trampoline park. Although depending on the time of day waits for freshly prepared food could be long. Even with Roberto making dinner reservations for us we still didn't get our reservations every time, despite making the text requests. Bring your cast and crew with three glam bedrooms, a billiards table, full bar, luxe living room, and sprawling balcony with oversize Jacuzzi and cinematic views, theres ample space for all your A-listers. Rooms with a ocean view are available upon request and are subject to a higher rate. Amazing resort, enjoy the staff and the shows. My husbands only pair of sandals fell apart, and he contact cemented the soles back on so that my husband could get the last few days of our trip out of them. . Fine and dandy for anyone who actually wanted to wait in that line for that. Best customer service! Yes, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers an airport shuttle for guests. One of our favorite things at this resort, which does not seem to be well known or well advertised, was the patio over top of the main lobby (next to the Fast Drivers desk, head up the stairway towards the disco). Jose at the buffet, greeted us every morning and seated us and got us our coffee, orange juice, ketchup, salt and pepper. He was the only help. Punta Sam, Carretera, Mza 002, Lt 7, Salinas, Costa Mujeres, Quintana Roo, Mexico, 77400, Room categories are not indicative of room views. Planet Hollywood Costa Rica. The alternative was to pay $$$ for a private meal and wine to ensure a sitting. They have many of them so dont be afraid to ask for one. and our Take a look at our list of awards and recognitions. Yes, it conveniently offers a business centre, meeting rooms, and a banquet room. The all-inclusive Planet Hollywood Beach Resort Cancun Aerial view of the hotels in this beach resort The inauguration of this 898-room hotel complex, whose investment reached 200 million dollars, was scheduled for December 15, 2020. Location Find your perfect escape just 45 minutes from Cancun International Airport in the glamorous haven of Costa Mujeres. For more information, please see our The food is amazing at all restaurants, specialty and buffet. I managed ALL of my own bookings during that time. Be sure they will be even more motivated. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can indulge in deep-tissue massages, facials and manicures and pedicures. Star Class Producer Suite. Make your reservations days in advance. Yes, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers an airport shuttle for guests. Get the cabanas and ask to skip the bottle service. Service was good but not great. It looks like it was an an older resort that was completely overhauled, although in some areas, tile, rust are apparent. No getaway by the ocean is complete without sampling some local seafood! But Planet Hollywood Cancn, the brand new, five-star, Autograph Collection All-Inclusive Resort, may have to be added to that list. 92% of travelers recommend this experience. We also received three. [removed] [deleted] hace 2 a. Be careful (per Sunwing Website) included in Star. The staff here have been outstanding. Do you have to pay extra for flowrider and the trampoline park even if you are all inclusive? We had no difficulty finding chairs at either the pool or the beach. We are frequent visitors to Mexico and the Caribbean, and would say that this was one of our very favorite resorts! Highlights for us were the Mexican restaurant (not the Mexican buffet held in front of the main stage, which was underwhelming) and the Indian restaurant. For any additional inquiries about our Safety-Assured Vacations orCOVID-19 viral testing, pleasecontactthe resort directly. We liked being able to control all of the lights, fans, etc. Been here 2 days so far. You have to empty it lots. However, as of January 26, 2021, a negative PCR test is required for all travelers flying into the United States aged two and older. Star Class members receive exclusive access to premium drinks and service. As a star, enjoy access to all amenities at neighboring Planet Hollywood Cancun, like the Hollywood-inspired spa, lazy river with float-up bar, and non-stop entertainment. Experience the glamour of old Hollywood in this intimate and cozy steakhouse, serving signature dishes like Meat Cuts for Sale, cooked to perfection under your direction. My "butler" Lilly was a complete failure. An Autograph Collection All-Inclusive Resort - Adults Only. Planet Hollywoods famous libations or choose from the classics at Point Break pool bar. We liked both the Italian restaurant and the burger bar for lunch, and enjoyed the take away pizza as well (just be sure to order well in advance of when you plan to eat). Once we didnt get in. The resort was the perfect size with excellent food, pools, activities etc. Are there any historical sites close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Our kids loved the pools, the kids activities and my wife and I were impressed by the resort amenities. Tripadvisor performs checks on reviews. Own or manage this property? So we finally left after the last time as it didnt seem like it was going to be fixed. CLICK HERE for the Download! Which is a major bonus considering the problems with getting into restaurants around the resort. The maids do a wonderful job and each day, our room was cleaned before 3pm. Mutual Fund and ETF data provided by Refinitiv Lipper. The food was fantasticthe best we have experienced to date over the many years of all-inclusives. Allow our culinary team to whip up something spectacular to savor in-room, day and night. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort 3,932 reviews #13 of 20 hotels in Costa Mujeres Save Share Punta Sam, Carretera Mza 002, Lt. 7 Salinas, Costa Mujeres 77400 Mexico 011 44 20 3027 4841 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! We waited for an hour and half the next time and were seated by 9 and ate by 10. We had large sharing plates of appetizers and great meals. Are there opportunities to exercise at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Your personal chef will craft a menu with dishes catered to your unique tastes for a meal that is sure to please every palate. We only had help from staff once. Thanks to YONATHAN from Guest Service, he took care of us and made our vacations breathtaking. Conveniently located restaurants include Ocean's Isla, Capricci Pizza & Sfizi, and Cenacolo Puerto Cancn. Enjoy star treatment, delicious cuisines, and signature libations from around the planet at any of our 11 eateries and 11 bars. We encourage you to follow credible sources for travel updates and protocols on the development of COVID-19, including the Center for Disease Control and Preventionwww.cdc.gov,World Health Organizationwww.who.intand your vacation destination tourism board. Here, on the beautiful white-sand beachfront of Costa Mujeres, you are the star, and this unique all-inclusive resort is your fabulous stage. We went to a movie Top Gun and it stopped working 3 times. PHabulous regards, Jonathan Iriarte General Manager. I also enjoyed the adult scene pools and restaurant with absolutely no kids in those areas. Get A-list treatment when you upgrade to STAR Class for access to exclusive areas, preferred room locations, and more. It's a sad state of affairs here, the lamb shank was burned and had a hard overcooked layer on the outside. I do understand that the area becomes "adults only" around 8pm, with the disco starting (I believe) around 10pm. Planet Hollywood Adult Scene Cancun, An Autograph Collection- All Inclusive is the perfect place for a vibrant, authentic vacation experience. Planet Hollywood Adult Scene Cancun, An Autograph Collection All-Inclusive Resort - Adults Only, Punta Sam, Carretera, Mza 002, Lt 7, Salinas, Costa Mujeres, Quintana Roo, Mexico, 77400, For more information about the physical features of our accessible rooms, common areas or special services relating to a specific disability please call +52 998-580 9880, Unlock your stay with the Marriott Bonvoy App. Are there any historical sites close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Yes, that is what it meant in 2021. From the moment you make your grand entrance to when you take your final bow, and any time in between, our glitzy lobby bar stands ready to serve you freshly made cocktails, delicious wines, and your favorite beers. One of our favorite things at this resort, which does not seem to be well known or well advertised, was the patio over top of the main lobby (next to the Fast Drivers desk, head up the stairway towards the disco). 3:00 pm, Check-out: Dine like a Hollywood A-lister at Star Class Bar & Grill. We had a humidifier brought up and it did help. Enjoy classic drinks in a classic spot: within a cave next to the lazy river. There are lots of activities to do if you choose. We're told it's 1st come! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Didn't get any contact from her for 24 hours. The food was so so. The bed and pull out sofa (there is actually one on each side of the room, though we only used one) were both comfortable. Stay like a superstar in our most fabulous suite. There was no lighting outside in the evening. I did the "STAR PACKAGE" and I can tell you it wasn't worth it. [removed] The meal was great. Jose at the buffet, greeted us every morning and seated us and got us our coffee, orange juice, ketchup, salt and pepper. I managed ALL of my own bookings during that time. If you go early you will have less wait time. We stayed in a junior swim up suite with our 5 and 3 year old kids. Good hotel, average food, horrible Star Package experience. Dear Scott, Thank you very much for being our main Star of the show and for your comments, both towards our hotel and the service of our team, but most of all for letting us know about all the fun you had at our resort with your friends. We are not Star Class and have had no issues getting into them. due to noise from the bar. Food is meh. A man and a woman were found dead inside the vehicles trunk parked outside the Chedraui de la Multiplaza shopping mall, according to the report. Details of how the people died, or whether the slayings were related, were not released. We hope that we will receive you again soon. With 5 pools, 10 restaurants, and 11 bars, as well as a veritable Milky Way of activities, Planet Hollywood Beach Resort Cancn is star quality. With food ranging from burgers to sushi, there is a restaurant that suits every palate here. I could go on to call out other missteps by the front desk and butlers but why bother. We will be coming back for sure. Privacy Policy. Lilly failed to deliver on every level. Yes, dry cleaning and laundry service are offered to guests. We are not picky. Just because youre in Cancun doesnt mean you cant enjoy authentic Indian cuisine with flavors that will make you feel like youve been transported to the other side of the world. Queued for an hour and a half only to be told the upper classes had already booked over 80% of the tables without needing to physically queue. Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Star regards, Jonathan Iriarte General Manager, Excellent resort, excellent staff, mediocre food. Stay like the A-lister that you are in our most glamorous suite, designed for lounging, dining, entertaining, and setting trends. $$ - $$$ Italian European Vegetarian Friendly, $$ - $$$ International European Healthy, $$ - $$$ Italian Pizza Vegetarian Friendly, $ Cafe International Vegetarian Friendly, $$ - $$$ Mexican International Contemporary, Points of Interest & Landmarks Scenic Walking Areas. 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