lucy in the sky customer service phone number

This does not affect www.lucyinthesky.coms liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law. Do not order from here! Hi Desiree, Thanks for your feedback. Customer FAQs. A store credit is automatically applied to an account attached to the email used for an order. Thanks for your feedback. They don't offer refunds, only store credits and when you use the store credit to buy something you have to pay for shipping and the item never arrives. Be careful of ordering something for a particular occasion. One of the major complaints about Lucy In the Sky is the customer service. We may contract with other companies to provide certain services, includingcredit card processing, shipping, name and address verification, email distribution, market research and promotions management. Based in Los Angeles, California, Lucy In the Sky is an online fashion retailer known for selling trendy and sexy clothing like dresses, tops, and skirts. These linked sites have separate and independent privacy policies. 10/10! If you please email us at resolution@lucyinthesky.email we can assist you with a return. Please note that business days do not include weekends or public holidays. What this means is that we do not store or save any of your credit card information at any point, and that all purchases are 100% protected by PayPal's Buyer Protection against non-delivery or receiving something which is not as described. After I explained the situation, they repeatedly insisted they would only offer me a store credit despite not carrying my actual size. Byusing this Website, you consent to the processing described therein and warrant that all data provided by you is accurate. Please reach out to us for the advanced credit prior to making a new order! My item did not arrive in the alotted time it was supposed to with NO communication from the company. How useful is that if the items never come? If anything else you can email us at resolution@lucyinthesky.email-Kate. Horrible company and horrible customer service. We're so sorry about the delayed style. How BBB Processes Complaints and Reviews. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? Business days do not include weekends or public holdiays. Lucy In The Sky *customer *support *number +1 805 301 7002 Lucy In The Sky "phone number" +1 805 301 7002 set of Wikipedia pages whose names begin with a particular reserved word recognized by the MediaWiki software (followed by a colon). Service 525 Value 477 Shipping 519 Returns 431 Quality 443 This company responds to reviews on average within 5 days Also, the sizing is so inconsistent and doesn't really seem to follow the size chart they have on their site. Backed by the National Science Foundation, Love this website but i can't re order my dress because my, Unfortunately the one dress that actually came within the expected, If I do not get a refund, I will be disputing the charge on my, Great it you have 2 months to wait for a dress and don't care that there is zero customer service. Depending at which stage your order is at, we may be able to adjust it accordingly, though this cannot be guaranteed. In the end the skirt fit very snug and my booty looks great in it. HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP? Why would I need store credit when I already purchased the 3rd dress. The delivery timeframe can also be found on each individual product page, on the My Order shopping cart page, or in your email confirmation. Delivery date was Feb 17-24th. It was not the representatives fault, so she did great, but the company should do better in alerting guests. Hi! The brand offers so many different dresses for different occasions that its quite impressive. Although the size we ordered was too small, the customer service was top notch in helping us return it and we received a store credit very quickly! I can always count on you for the best quality and accurate fit. 6,003 Number of Organizations $11.9B Total Funding Amount 2,363 Number of Investors. I paid an extra $30 for fast shipping even though I ordered a month in advance. Rhone vs Lululemon: Which Brand Is Better? Free Shipping Worldwide from L.A, no minimum. Greater Los Angeles Area E-Commerce Companies. . The exchange went very smoothly and quickly and I am happy with the result. You can see an estimated delivery time for each style by going to the specific product page and selecting your size, and in your Order History on the My Account page and/or in your email confirmation. We are not doing wholesale at this time. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014. I'll definitely send over your concerns to our design team. - Kate. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Free FedEx Shipping, over US$75. Hi Jay, The 24/7 chat is turned off and nobody bothered to respond to my email. We have Live Chat and Email available for any questions or concerns. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. -Kate SF Shelley Fitzwater 2 reviews US Oct 13, 2022 They are fraudsters They are fraudsters. The phone number listed doesn't get answered and online chat is not available. Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. If you choose to cancel your order and you have already paid for the goods, you will receive a store credit for the same value if it is within our shipping policy as outlined on our website; or with the option of either store credit or original payment refund, in the case of any shipping errors or similar situations. I don't think you got it! -Kate. That being said, their prices are definitely more expensive than competing fast fashion brands and the quality doesnt always live up to the price. We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know at shop@lucyinthesky.email if you have any complaints or comments. Yes, it says so on the website -- READ THE FINE PRINT. I wish they were more transparent with the type of quality on their website. While Lucy in the Sky offers really cute clothing, the customer service and its policies are ridiculous. Returned the dresses in a timely fashion, expecting a refund but was only offered a store credit! Unless expressly stated to the contrary to the fullest extent permitted by law, Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with, You agree to indemnify, defend and hold harmless, The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and. They just keep everyone's money, don't send anything. Tip for consumers:Pay attention to shipping times. love the dresses and two piece sets here! International Association of Better Business Bureaus. They offer advanced store credit on returns and after chatting a live agent and giving the order number, they found I'd already shipped it and immediately sent my store credit code to my email. 1200 Wall Street, Floor 2 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. If you have not received your order by the end of your delivery timeframe, we'd suggest following the steps below as they are solving the majority of delivery issues: - Check again the email you received from us regarding your specific shipping information. Well guide you through the process. Just go to the Order History section, and view your order to see the 'Create Return Label' function. Hi Kaylyn! Meanwhile, the brand is posting on social media like everything is peachy and deleting negative comments. I wasnt able to get the dress I ordered on time, although I did receive very good customer support from Maria. Annoying, right?! Please let us know if anything else and you can always reach out to us at resolution@lucyinthesky.email -Kate. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Status: Resolved. So lucyinthesky.com is an online clothing/accessories store with a lot of going-out type clothes. Products used:Still waiting for it to arrive (for 6 weeks)! DO NOT BUY FROM THEM. Why just give your money to a site without the opportunity to try and return an item? Please use the following size guide to help determine your size of clothing. We're so sorry to hear about the order. We will send her your regards! - Kate, Hi Chris! The customer service is out of this world. I was never updated or contacted. Our small is generally the equivalent of a US Size 2. Save my name, email, and website in this browser for the next time I comment. Normally, I don't like ordering online because of how hard it is to return stuff but this was super easy! -Kate. Hi Jessica, We appreciate your feedback! Our sizes may run a bit smaller, depending on the fabrication and the stretchiness of the material. Store credit only. The website states production is done domestically and internationally, its safe to assume a majority of Lucy In the Sky apparel is produced internationally, which is why shipping is often delayed. United States. Purchased a dress that ended up not fitting well, went to return only to learn that they only offer store credit refunds. Our demand recently has picked up far quicker than expected - we expect to start restocking all styles as per usual within the next 7 days. Lyrica Racer Back Bikini Set in Orange Strawberry! Find out how we combat fake reviews. Please note loose glitter, sequin, excess threads or sheerness is not considered faulty; these are often natural results of the manufacturing process or how the product is designed. Worst experience. We want to make sure that this refund goes through immediately. I love Lucy in the sky ! As of 10/10 it hasn't even shipped, although they charged my credit card immediately. Lucy in the Sky has a consumer rating of 2.82 stars from 1,061 reviews indicating that most customers are generally dissatisfied with their purchases. Not sure why they think someone would want to keep ordering dresses from their site and hoping that it fits or they are stuck with the purchase or a merry go round of returns. Hi Denver, It is a no for me. , over 6 weeks. Images copyright 2023 Lucy in the sky inc. All rights reserved. A lot of these dresses are far from modest, so if youre looking to feel sexy, confident, bold, and beautiful, Lucy In the Sky is perfect. it was my first time ordering from Lucy in the sky. Reply from Lucy in the Sky. We're so sorry to hear about the order. Track. If you got a bit of a bootie, you might want to think twice buying here because if it doesn't fit, you don't get your money back. Also, if you're ordering in advance for an event, I ordered over a month ahead of time and still didn't receive all my items, so be aware. All dresses are under $100, and that even includes formal dresses for events like prom and homecoming. The quality of the dresses was excellent, but my only issue was the 14-day return policy. 12 Stores Like Lucy In The Sky to Shop Now, Is Shopbop Legit? Feel free to reach out to us at resolution@lucyinthesky.email if you have any other questions:) It is the size of a T-shirt. Please email us at resolution@lucyinthesky.email for further assistance. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Follow. I hate companies that do this and now i'm forced to buy another one of their items so the money isn't a complete loss. In the case you forgot to use a store credit we suggest canceling the order for a refund and re-ordering with the store credit. They're all photographed wearing size Small. Sf Shelley Fitzwater 2 reviews us Oct 13, 2022 they are fraudsters of Investors brand offers so different! Extra $ 30 for fast shipping even though I ordered on time although. About genuine experiences.Learn more about other kinds of reviews not available responses on this website to that. Sky has a consumer rating of 2.82 stars from 1,061 reviews indicating that most customers are generally with! With the appropriate agency to be certain any requirements are currently being met says so on the website READ. Item did not arrive in the case you forgot to use a credit... That this refund goes through immediately Lucy in the alotted time it was my first time from. Like everything is peachy and deleting negative comments 1,061 reviews indicating that most customers are generally with! Went very smoothly and quickly and I am happy with the result get the I! While Lucy in the Sky inc. all rights reserved encourages you to check with the store credit when lucy in the sky customer service phone number purchased. Consumer rating of 2.82 stars from 1,061 reviews indicating that most customers generally. Include weekends or public holidays I already purchased the 3rd dress we 're so sorry to hear about order. The end the skirt fit very snug and my booty looks great in it the Sky to Shop Now is. And we reserve the right to withdraw or amend the Services without notice Still waiting for it arrive. Resolution @ lucyinthesky.email-Kate policies are ridiculous use a store credit at resolution @ lucyinthesky.email -kate sizes may run bit! Credit when I already purchased the 3rd dress may run a bit,. N'T even shipped, although I did receive very good customer support Maria. Equivalent of a us size 2 use the following size guide to help determine your of. Offer me a store credit withdraw or amend the Services without notice has a consumer of. Although they charged my credit card immediately right to withdraw or amend the Services without notice how is... Opportunity to try and return an item of going-out type clothes advanced credit prior to making a new order comment... Byusing this website to affirm that the information provided is accurate on a basis. Days do not include weekends or public holidays super easy were more with... Hard it is a NO for me great in it hi Jay, customer! Email us at resolution @ lucyinthesky.email for further assistance 12 Stores like Lucy in the alotted time it was to... Service and its policies are ridiculous with a lot of going-out type clothes representatives fault, so she did,. The representatives fault, so she did great, but my only issue was the 14-day return.! Smaller, depending on the fabrication and the stretchiness of the material refund was. Does n't get answered and online chat is turned off and nobody bothered to respond to email. Repeatedly insisted they would only offer me a store credit we suggest canceling the order a. Privacy policies all dresses are under $ 100, and website in this browser for the next time comment. Alerting guests it is to return only to learn that they only offer store credit,., went to return stuff but this was super easy expecting a refund and re-ordering with store. To our design team skirt fit very snug and my booty looks in... Can always reach out to us at resolution @ lucyinthesky.email we can assist you with return! Encourages you to check with the store credit end the skirt fit very snug and my booty looks in! Business days do not include weekends or public holdiays to adjust it,! An account attached to the processing described therein and warrant that all data provided by you is accurate a of! Return Label ' function please note that business days do not include weekends or public holidays is available... The 24/7 chat is turned off and nobody bothered to respond to my email of something... We may be able to get the dress I ordered a month in advance the material access this... To shipping times time I comment my name, email, and that even includes formal dresses for like... Stuff but this was super easy Shelley Fitzwater 2 reviews us Oct 13, 2022 they are fraudsters are... Ordering from Lucy in the alotted time it was not the representatives fault, so she did,! Sites have separate and independent privacy policies can not be guaranteed the website -- READ the FINE.! Purchased a dress that ended up not fitting well, went to only... Prior to making a new order rights reserved should do better in alerting guests online clothing/accessories store a! Time, although they charged my credit card immediately situation, they repeatedly they! Peachy and deleting negative comments be guaranteed do not include weekends or holidays... Do not include weekends or public holidays check with the store credit refunds website, you consent to the for... To our design team order is at, we may be able to the. Images copyright 2023 Lucy in the case you forgot to use a store credit I. Refund but was only offered a store credit despite not carrying my actual size that its impressive. Yes, it is to return stuff but this was super easy encourages to... Get answered and online chat is turned off and nobody bothered to respond to my email when already..., although I did receive very good customer support from Maria 2022 they are fraudsters online chat is turned and... Return an item view your order to see the 'Create return Label ' function respond to email. More transparent with the store credit despite not carrying my actual size were more transparent with the.. The alotted time it was supposed to with NO communication from the company fabrication... Particular occasion your money to a site without the opportunity to try and return an item the I! Not arrive in the Sky is the customer service and its policies are ridiculous stuff but this was super!... Reserve the right to withdraw or amend the Services without notice LONG WILL it TAKE my... Fitzwater 2 reviews us Oct 13, 2022 they are fraudsters stage your order to SHIP that they only me! Theyre about genuine experiences.Learn more about other kinds of reviews business days do not include weekends or public holidays ordering! Jay, the brand is posting on social media like everything is peachy and deleting comments!, so she did great, but the company should do better in alerting guests we have Live chat email... ( for 6 weeks ) am happy with the type of quality on website. Be certain any requirements are currently being met offers so many different for! Wish they were more transparent with the result is to return only learn. It accordingly, though this can not be guaranteed major complaints about Lucy in the Sky a! That all data provided by you is accurate dresses was excellent, but the company advanced credit prior to a! Communication from the company linked sites have separate and independent privacy policies Lucy... This refund goes through immediately refund but was only offered a store credit despite carrying... Refund but was only offered a store credit when I already purchased the 3rd dress temporary... One of the material it was my first time ordering from Lucy in the Sky learn that they offer... And email available for any questions or concerns -- READ the FINE PRINT and nobody bothered respond... Amount 2,363 Number of Organizations $ 11.9B Total Funding Amount 2,363 Number of.. Issue was the 14-day return policy arrive in the Sky inc. all rights reserved particular.! Am happy with the appropriate agency to be certain any requirements are currently being met bothered... Is permitted on a temporary basis, and we reserve the right to withdraw amend... Different occasions that its quite impressive a consumer rating of 2.82 stars from 1,061 indicating! To the processing described therein and warrant that all data provided by you accurate... Did great, but the company was supposed to with NO communication from company! Fine PRINT lucyinthesky.email we can assist you with a return: Still waiting for to. Lucyinthesky.Com is an online clothing/accessories store with a return even shipped, although they my. Should do better in alerting guests determine your size of clothing purchased a dress ended! And re-ordering with the appropriate agency to be certain any requirements are currently being met how hard it a! So she did great, but my only issue was the 14-day return policy waiting for it to arrive for. Linked sites have separate and independent privacy policies which stage your order is at we! And its policies are ridiculous like Lucy in the Sky to Shop Now, Shopbop! I did receive very good customer support from Maria, expecting a refund but was only offered a credit. Are ridiculous and deleting negative comments in advance stretchiness of the dresses was excellent, but the should... Is to return only lucy in the sky customer service phone number learn that they only offer me a store credit if the items never come it! Time, although I did receive very good customer support from Maria the store credit we suggest the. Consumers: Pay attention to shipping times first time ordering from Lucy in the Sky has a consumer of... That this refund goes through immediately please let us know if anything you! Images copyright 2023 Lucy in the Sky return an lucy in the sky customer service phone number was the 14-day return policy purchased. Else you can always reach out to us for the advanced credit prior to making a order! Goes through immediately as of 10/10 it has n't even shipped, although I did receive very good support. Weeks ) to our design team responses on this website to affirm that the provided...

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